CBD
adds yet another tool to the collection of CBD Document
Workflow Suite of products.
Meet the CBD Document Workflow Administrator, the Document Workflow
Administrator is the newest addition to the CBD Document Workflow Suite of document
workflow products. The CBD Document Workflow Administrator (CBDdwa)
takes early capture workflow management to an all new level. Users
of CBDdwa now have access to the most sophisticated scanning workflow
options available today.
What is early capture?
| In an early capture environment the
paper is scanned in the mailroom using a high speed scanner with
duplex scanning (scanning both sides of a piece of paper). The
system is able to automatically detect blank pages and delete them.
Scanned documents are then routed to each individual user or a
departmental group.
The user receives a notification on their screen
that they have received a new document. |
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When staff opens up their work queue, all of their
documents are listed. When the CSR is finished working with the document
they simply save in to the database. An individual work queue can
be temporarily assigned to another person. For example, when someone is
on vacation their work queue can be assigned to someone else. The
Document Workflow Administrator provides full reporting so managers can
view statistics in real-time.
See more
(click on
thumbnails for larger image)
| Documents can be easily routed to any
user within the agency, regardless of their physical location |
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| Unlike systems that route via email,
CBDdwa provides managers with real-time view of uncompleted work.
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| Delegation features allow managers to
easily assign a work queue to other staff members. Useful for
vacations or sick days. |
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